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Frequently Asked Questions (FAQs)

If you appreciate our services, we kindly ask for your support by leaving a review.
Would you mind sparing a few moments to share your experience with us on platforms like Facebook, Google, G2, and Capterra? It will only take about ten minutes of your time, but it would greatly benefit us.

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Do you provide refunds for bounced emails?

Yes, we gladly offer refunds for HARD bounces. However, we kindly request clients to initiate refund requests within 7 days from the bounce occurrence as outlined in our terms and policies available on bizprospex.com.

Refunds are applicable only for the following types of bounces:

  • Unknown or illegal alias
  • Address rejected
  • No such user here
  • Bad destination mailbox address
  • Rule imposed mailbox access for <email> refused: user invalid

Please note that soft bounces, server unresponsiveness, or instances where the user left the job within the last 3 months do not qualify as errors on our end.

Why is address verification important?

Address verification offers several benefits:

  • Enhance the quality of your database
  • Expedite email responses
  • Reduce costs associated with postage and handling
  • Target the right audience effectively
  • Enhance targeting accuracy by location
  • Minimize costly data anomalies
  • Improve client satisfaction

Key features of BizProspex’s services include:

  • Validation of U.S. addresses
  • Appending zip codes for any business
  • Standardization of addresses according to USPS regulations
  • Addition of latitude and longitude coordinates
  • Appending county and landmark information
Could you elaborate on your company's experience and reputation?

With a decade of solid experience, our dedication to enhancing resource optimization, data cleansing, and related services for B2B companies remains steadfast. We proudly uphold our esteemed reputation as global leaders in jobs posting data feed, global funding data, technology installation, regulatory compliance data feed, and other B2B data solutions.

We would also kindly suggest a quick online search. We have established ourselves as a highly reputable and respected entity in the data industry. Our full-time operation spans around 10 years. 

How is your database compiled and kept up-to-date?

Our information collection and updating process are driven by a dedicated team of 60 data researchers. Through meticulous manual research conducted across various platforms, we ensure the accuracy and reliability of the data we provide.

With years of experience and specialized expertise in the nuances of the data industry, our team possesses the skill set needed to navigate and comprehend complex data landscapes. You can trust that the information sourced from BizProspex.com is thoroughly vetted and dependable.

Is there a return policy for inaccurate sales leads?

We offer a hassle-free policy for replacing hard bounced emails and incorrect phone numbers at no additional charge. However, it’s essential to report such inaccuracies within 7 days of receiving the leads.

How does your project scoping and execution process operate?

Upon submitting your project request, a member of our data team will promptly reach out to schedule a project discovery call. During this call, our team members will delve into the specifics of your project, gathering essential details to tailor the optimal solution to your requirements.

As part of our commitment to transparency and quality, we offer our customers an initial cleaning or data mining of 100 leads at no cost. This allows you to assess the caliber of our solutions firsthand.

Following the delivery of the initial sample, the project execution phase commences, culminating in the delivery of the completed project to you.

For further insights into our workflow and operations, you can explore more details here.

Do you offer data samples before a purchase?

Absolutely, we offer complimentary samples ranging from 10 to 100 records for any solution or service you’re interested in on our website.

These samples serve two purposes: they allow you to grasp the scope of your project better, and they provide you with a firsthand experience of the quality of our solutions.

Please don’t hesitate to initiate a chat or submit a query to begin the process. We’re here to assist you.

Do you offer free trials of your services at BizProspex?

Yes, we do provide free samples of our services at the beginning of our partnership with BizProspex.

Do you have any recommendations?

Certainly! Please submit an inquiry, and we’ll gladly connect you with a representative from your country who has previously engaged with us. As a global company, we serve customers worldwide and have established relationships across various regions.

How comprehensive are the records?

Consider this scenario: If your target audience consists of marketing executives from software development companies with over 50 employees, it’s crucial to assess the completeness of each record. Deleting leads lacking essential fields is necessary to ensure precision in your marketing efforts. For instance, sending promotional material for janitorial services to a marketing executive at a smaller software development company may not align with their business needs or potential profitability, even if they express interest.

Do you rent or own the list?

We exclusively own our lists; we do not act as resellers. Our data is meticulously sourced and curated directly for our clients, ensuring a tailored fit for their specific needs.

Can your team at BizProspex assist us in cleaning our CRM database?

Absolutely, we can assist you in cleaning your CRM. Our team is adept at handling various CRM platforms, including Salesforce, HubSpot, Zoho, and Insightly. Even if we haven’t worked with a specific CRM before, we can quickly learn its intricacies within a few hours due to our extensive experience.

We take pride in being recognized among the top 3 companies globally for CRM cleaning. With our expertise in Salesforce, HubSpot, Insightly, and Zoho CRM, we ensure efficient and thorough cleaning processes.

For more information on our CRM cleaning services, you can visit our CRM cleaning page.

We’ve also created a video addressing common challenges and misconceptions about CRM deduplication. Watching this video can provide you with a better understanding of your project and how we can assist you. You can view the video here.

How will I receive my data? In what format?

We provide various delivery options tailored to the client’s preferences, including FTP, SFTP, AWS S3, Google Cloud Storage, Email, Dropbox, and Google Drive.

The data can be delivered in CSV, JSON, JSONLines, Google Sheets, or XML formats.

Typically, clients favor receiving their data in password-protected GSheet or CSV formats via Google Drive or Dropbox.

What types of data can you provide?

At BizProspex, we specialize in extracting and delivering publicly accessible data. However, it’s crucial to consider various legal factors for each project, such as scraping behind a login, adhering to terms and conditions, and complying with data privacy and copyright laws. When you submit a project request, our solution architecture team collaborates with our legal department to ensure compliance with all legal terms, including GDPR.

As we offer services like data mining, data cleaning, and CRM cleaning, we are highly adaptable in tailoring solutions to meet our customers’ needs. We have successfully executed numerous cross-border, multilingual projects for large companies worldwide.

For a glimpse into our past projects, you can explore our master sample sheet.

Additionally, we offer an insight into the multilingual global CRM cleaning project that we undertook, a testament to our capabilities. 

Please don’t hesitate to contact us for further information.

Does BizProspex specialize in LinkedIn Research?

Yes, at BizProspex, we possess profound expertise in LinkedIn Research, accumulated over a decade of experience. Utilizing LinkedIn premium accounts, we conduct thorough research on the platform.

We guarantee to provide the required number of contacts, emails, etc., with an accuracy rate of 98%. While we strive for precision, it’s important to note that achieving 100% accuracy is humanly impossible. However, we stand by our commitment to replace any bounced contacts at no extra cost. Our focus lies on delivering quality results over quantity.

Will I be charged at the end of the trial?

No, there are no charges associated with our trial period.

While we do not invoice for samples, if you find our services beneficial, we kindly request you to consider leaving a review for us on platforms like Facebook, Google, G2, and Capterra. It only takes a few minutes of your time but greatly contributes to our growth and improvement.

Thank you in advance for your feedback and support.

What are your support hours?

Our support team operates across 90% of global time zones, ensuring comprehensive coverage with three shifts between our two offices. We’re available to assist customers round the clock from 5 AM EST to 1 AM EST.

Does BizProspex truly offer a 100% money-back guarantee?

You might be skeptical, given the prevalence of similar claims online, but let us assure you: this is not one of those. We pioneered the concept of offering a 100% money-back guarantee because we’re that confident in the quality of our work.

If, for any reason, you’re not satisfied with our services within a week, we’ll refund 100% of your payment. It’s that simple – for you and for us. Just reach out to us now to get started.

What are the primary data sources utilized by BizProspex?

Our main data sources include leading B2B data portals and B2B social networking websites, as they maintain the most up-to-date databases. Additionally, we leverage platforms such as InsideView, Crunchbase, AngelList, Google, Manta, FindTheBest, Inc5000, Hoover’s, Jigsaw, FindTheCompany, ZoomInfo, Data.com, Twitter, Yellow Pages, and various other social networks to broaden our search capabilities.

In addition to these sources, we employ a range of tools, both premium and free, to uncover email addresses. Some of these tools include Email Hunter, FTL, Lead 411, Sell Hack, and email generators.

For obtaining phone numbers, we utilize resources such as Pipl, 123People, Jobster, ZabaSearch, and other social networks to enhance our search capabilities further.

Do you utilize any software to verify email addresses?

We employ our in-house verification software called Wahdata.com, which we developed alongside Wahleads, a LinkedIn scraper. Additionally, we utilize Rapportive for email verification purposes, ensuring checks for bounces and spam traps. 

Moreover, we conduct thorough validation by sending test emails to verify against bounces, greylisting, and “catch all” emails.

Which Email Verification Tools do you utilize?

For email verification, we leverage a range of tools including Rapportive, MailTester, ValidateEmailAddress, VerifyEmailAddress, Email-Checker, and a paid email verifier called Atom Park, primarily to detect bounces. Additionally, we employ a manual verification process where each email is sent manually to ensure accuracy and reliability of the data.

What are the benefits of choosing BizProspex for your data challenges?

Choosing BizProspex for your data challenges offers a myriad of benefits. Our services empower you to achieve high productivity, with tailored sales solutions designed specifically for your enterprise. Each project is assigned a dedicated project manager and team, ensuring focused attention and optimal results. Leveraging top-tier talent, we prioritize efficiency and deliver high-quality services consistently. With round-the-clock availability via Skype and email, strong communication is ensured, backed by a confident and professional approach. Our time-tested institutionalized processes underscore our commitment to quality, viewing it as a cost-saving measure. From creative problem-solving to utilizing diverse resources and methodologies, we provide comprehensive solutions. Additionally, our expertise in strategic planning and time management alleviates the need for micromanagement, offering flexibility in choosing between individual experts or dedicated teams to meet your specific needs.

Do you adhere to any standardized employee size categories?

Yes, at BizProspex, we employ the following standardized format for employee size categories when mining data for our clients:

  • 0-10
  • 10-50
  • 50-100
  • 100-250
  • 250-500
  • 500-1000
  • 1000-2500
  • 2500-5000
  • 5000-10,000
  • 10,000 or more

However, we are flexible and can adapt to any employee size categorization system your company has in place within your CRM or database. For further details, please feel free to contact us at [email protected].

How are titles determined?

Assigning titles can be complex as their meaning may vary across companies. For instance, the roles of a salesperson, marketer, or business developer differ from one organization to another. 

Despite this variability, list brokers must adhere to a uniform title scale for their entire list.

It’s crucial for sales representatives to effectively explain the criteria for assigning titles. Lists labeled with generic terms like “executives” or “decision-makers” can be misleading. In small companies, everyone might hold an “executive” title, and some individuals labeled as “executives” may have varying levels of authority.

Similar discrepancies exist among individuals labeled as “decision-makers.”

How can I initiate payment and begin?

You have the option to pay via Credit Card or PayPal by purchasing the dataset directly from our website. Additionally, we offer ACH and Direct Bank Transfer as alternative payment methods.

I have a packed schedule. How much time do I need to invest to see ROI from this?

Simply send us your requirements, and you’re all set. We utilize project management tools like Zoho Projects and share a live working sheet with you via Google Sheets to track progress. Additionally, to streamline your time, you’ll receive bi-weekly reports to monitor progress. That’s all you need to do.

How do you ensure data quality?

At BizProspex, we excel in crafting data extraction solutions and services tailored to our clients’ mission-critical business needs. Ensuring top-notch quality leads/data is our foremost priority. To achieve this, we’ve instituted a rigorous four-layer quality assurance process, which we meticulously oversee.

This process begins with manual verification of each lead’s data quality. Additionally, clients have access to the live sheet via the cloud, allowing them to review and provide feedback in real-time. Furthermore, we conduct weekly team calls to ensure that our clients are fully satisfied with the end result.

How long have you offered this service?

A decade ago, we established BizProspex with a mission to assist B2B companies in cleaning their CRM. Since then, we’ve evolved into a global leader in a range of services including Data Appending, CRM Cleaning, Data Intelligence, Global Funding Data, Skip Tracing, Regulatory Compliance Live Data Feed, Data Verification, Live Jobs Posting Data Feed, Events Exhibitors Data Feed, Data Analytics, and Tech Install Base Data services. Renowned as one of the top three companies in Manual Data Mining Services, we’ve had the privilege of serving over 350 companies worldwide!

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